Manage Clients, Not Chaos
MSPs juggle dozens of clients, hundreds of recurring tasks, and SLAs that don't forgive missed deadlines. TRCR keeps every client organized, every task on schedule, and every hour accounted for.
Per-Client Workspaces
Each client gets a dedicated space with their own tasks, time entries, and communication. Your technicians see only the clients they're assigned to. Managers see the full portfolio. Client contacts can log in with a restricted role to submit requests and track progress — without seeing your internal notes, costs, or other clients.
Recurring Maintenance on Autopilot
Patch management every Tuesday. Backup verification daily. Firewall review monthly. Security audit quarterly. Set these as recurring tasks and they generate automatically — assigned to the right technician, with the right priority, on the right schedule. When one is completed, the next one is already created.
SLA-Aware Workflows
Build custom workflow statuses that match your service levels: “Received → Triaged → In Progress → Waiting on Client → Resolved → Closed.” Priority levels (Low through Urgent) make it clear which tickets need immediate attention. Progress bars show how far along each issue is within its current stage.
Track Every Hour, Bill Every Client
Start a timer when you begin working on a ticket. Stop it when you're done. At the end of the month, generate invoices per client from actual tracked time. For fixed-fee contracts, use time tracking to monitor whether the engagement is profitable or if you're giving away hours.
Per-Client Profitability
Set worker rates (what you pay your technicians) and client rates (what you charge). TRCR calculates margin per client, per project, and per engagement in real time. Discover which clients are profitable and which are costing you money before contract renewal.
API-First for Integrations
Full REST, GraphQL, and WebSocket APIs let you connect TRCR to your monitoring tools, PSA platforms, or custom automation. Create tasks from alerts. Update statuses from scripts. Pull time data into your BI dashboard. Every action available in the UI is available through the API.
MSP Workflows in TRCR
Custom statuses for ticket lifecycle. Priority escalation with one click. Time tracking on every resolution.
Recurring tasks for patches, backups, updates, and audits. Nothing gets missed, even during busy months.
Migrations, rollouts, and infrastructure projects organized with task groups, phases, and complexity estimates.
Track time on internal projects to justify headcount and budget. Show leadership where IT hours actually go.
Run your MSP like a business, not a fire drill
Free to start. No credit card required. Set up your first client workspace in under two minutes.
Try TRCR Free →